Compliance, Safety & Quality

At Different Minds (ADHD ASD Norfolk) Ltd, we are committed to delivering services that are safe, effective, caring, responsive, and well-led.

Our approach to compliance reflects the standards expected within regulated health and social care services. We aim to ensure that every individual receives support that is respectful, person-centred, and grounded in best practice.

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Safe

We prioritise the safety and wellbeing of all individuals who use our services.

We do this by:

• Maintaining clear safeguarding procedures
• Identifying and managing risks appropriately
• Ensuring staff are trained to recognise and respond to concerns
• Promoting environments where individuals feel safe and supported

Safeguarding responsibilities are embedded across all areas of our work.

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Effective

We deliver support that is informed by evidence, professional standards, and lived experience.

Our approach includes:

• Ongoing staff training and development
• Reflective practice and supervision
• Reviewing outcomes and adapting support where needed

We aim to ensure that our services are meaningful, appropriate, and beneficial for each individual.

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Caring

We are committed to providing support that is compassionate, respectful, and neurodiversity-affirming.

This means:

• Valuing each individual’s experiences and identity
• Supporting autonomy, dignity, and choice
• Working collaboratively with individuals and families
• Creating an environment free from judgement or stigma

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Responsive

We aim to provide services that are flexible and responsive to individual needs.

We do this by:

• Listening to feedback and acting on it
• Adapting support based on changing needs
• Providing clear information and accessible communication
• Responding promptly to concerns or requests

Feedback plays a central role in shaping and improving our services.

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Well-Led

We are committed to strong governance, accountability, and continuous improvement.

Our leadership approach includes:

• Clear policies and procedures
• Regular review of service quality and outcomes
• Learning from feedback, incidents, and audits
• Promoting a culture of openness, transparency, and learning

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Neurodiversity-Affirming Practice

Our work is grounded in a neurodiversity-affirming approach.

We:

• Respect different ways of thinking, communicating, and experiencing the world
• Avoid deficit-based models of care
• Focus on strengths, identity, and individual needs
• Work in partnership with individuals and families

This approach underpins all aspects of how we deliver support.

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Safeguarding

Safeguarding is a core responsibility across our organisation.

We are committed to:

• Protecting individuals from harm, abuse, and neglect
• Responding appropriately to safeguarding concerns
• Ensuring all staff understand their responsibilities
• Working with relevant agencies where required

To raise a safeguarding concern:

Email: enquiries@dhdnorfolk.org.uk

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Complaints and Concerns

We are committed to openness and accountability.

If something does not meet expectations, we encourage individuals to raise concerns so that we can respond appropriately and improve where needed.

We will:

• Take all concerns seriously
• Respond in a fair and timely manner
• Learn from feedback to improve our services

To raise a complaint or request our complaints procedure:

Email: enquiries@dhdnorfolk.org.uk

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Data Protection & Confidentiality

We handle personal information in line with applicable data protection legislation, including UK GDPR.

We are committed to:

• Keeping information secure and confidential
• Being transparent about how data is used
• Ensuring appropriate access and data minimisation
• Maintaining clear data protection policies and procedures

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Quality Assurance and Continuous Improvement

We maintain a structured approach to monitoring and improving service quality.

This includes:

• Internal audits and service reviews
• Monitoring outcomes and effectiveness
• Reviewing risks and safeguarding practices
• Learning from feedback, incidents, and complaints

Our aim is to ensure our services remain safe, effective, and responsive at all times.

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Policies and Further Information

Copies of our policies, including safeguarding, complaints, and data protection, are available on request.

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Get in Touch

If you would like further information about our standards, governance, or policies, please contact: enquiries@adhdnorfolk.org.uk

 

If you have any queries or questions regarding  policies or anything policy related please do not hesitate to contact the team on enquiries@adhdnorfolk.org.uk  and we will be happy to answer your questions or send a copy of any policy.

ADHD-ASD Norfolk and Different Minds East Anglia are registered with the CQC.

We abide by the CQC principles of providing services that aim to Deliver excellent patient-centred care.